Refund Policy

What we refund and when, written down before you need it.

1. Scripts and licences

A digital product is delivered the moment it is paid for and cannot be handed back once downloaded. So:

• A full refund if the files were not downloaded and the licence was not activated, within 14 days of purchase.
• A full refund if the product does not work as described and we could not fix it within a reasonable time.
• No refund because you did not like it after using it, or because your needs changed — the demo and the documentation are there before you buy.

2. Cloud servers

• Cancelling within 48 hours of creation is refunded in full, unless the server has been substantially used.
• After that, time consumed is charged and the remainder of the current month is refunded.
• No refund for time suspended or terminated under the Acceptable Use Policy.

3. Development services and support plans

The first instalment reserves time and covers analysis, so it is not refundable once work has begun. Work not yet done is refunded. Support plans are refunded in proportion to what remains unused.

4. How to request one

Open a ticket from your dashboard, or write to us with your order number and the reason. We reply within 3 working days, and the money returns by the same route it arrived.

5. Chargebacks

Write to us before opening a dispute with your bank or payment provider. A dispute freezes your account until it is settled, and most of what gets disputed is resolved by a single message.

Version 1.0 — 6 September 2026